Home » From Garage CR System Repairs to Global X-Ray Solutions
Humble beginnings
Medic Cloud didn’t begin in a boardroom or a tech incubator. It started in a regular suburban garage with the family car doubling as the on-road service vehicle. In the early days, as a single-income household navigating a tough economy, the goal was simple: make ends meet by offering reliable and affordable medical equipment repairs.
That garage became a workshop, neatly organised, fully equipped, and designed to handle complex Computed Radiography (CR) system repairs. Kodak units were lined up methodically, parts were catalogued, and whiteboards displayed handwritten schedules, service queues, and checklists. Everything had its place, even if the space was modest.
Sam, Medic Cloud Managing Director
CR system repairs, IT support, sales and full x-ray solutions
Our journey began with CR system repairs, offering affordable support to clinics and radiographers who needed quick turnarounds. As word spread, clients asked for more, so we expanded.
Soon we were supplying Digital Radiography (DR) equipment, then servicing and selling full X-ray systems, providing clinics with end-to-end solutions, from hardware to IT services and PACS systems. Each step of growth came from listening to our clients and doing the work right the first time.
Even from the garage, we ensured compliance, calibration accuracy, and clear communication, principles that still guide us today.
“We may have started small, but we never compromised on quality.”
Building trust without an office address
In an industry that relies on trust, reputation matters more than a flashy address. Clients were surprised at first, but never disappointed. Our garage setup felt more like a small lab than a backyard workshop. Clean, structured, and efficient.
Every job was tracked. Every part had a label. Every visit mattered.
We didn’t need expensive fit-outs or sales reps. Our results, responsiveness, and technical know-how earned us referrals, loyalty, and long-term relationships with the clinics and our suppliers.
Scaling up: From local support to national reach
What began as a part-time gig evolved into a full-time operation. More clients meant more demand, and soon, the garage could no longer contain us.
Today, we have grown into a multi-national business. We supply and service medical imaging systems across Australia and New Zealand, with plans to expand further. But our core values haven’t changed:
- Precision-first approach to repairs and installations
- Client-first service, no matter the business size
- Real-world experience over theory and buzzwords
From our garage to your clinic, we bring experience, empathy, and engineering together.
Some of the views from the garage days
Some views from the days of operating in the garage.
Why this story matters to you
We know exactly how hard it is to build and sustain a business, because we’ve lived it.
Medic Cloud was born in a time when money was tight, risks were high, and every dollar had to stretch. That experience shaped everything we do today. We understand that clinics and small businesses don’t have money to waste. We also know the pressure of keeping operations running with limited resources. That’s why we’ve built our entire business model around one core principle: respect for your bottom line.
We don’t just sell equipment, we fight for value on your behalf. Over the years, as we grew, our buying power grew too. But instead of pocketing the profits, we chose a different path: pass the savings directly to you. We’ve haggled with suppliers, leveraged bulk purchasing, and streamlined our operations to cut unnecessary overheads, all so we can provide premium-grade products and services at prices that make sense.
Just because our prices are low, don’t mistake them for low quality. It means we did the work, negotiating, sourcing, and refining, to make sure you’re getting the best without paying the most. That’s how we support other small and medium-sized businesses, clinics, and healthcare providers. Because we’re still one of you.
Our clients know we don’t take shortcuts. We take pride in doing things properly, professionally, affordably, and with heart.
Key takeaways
- Started in a suburban garage with a family car as the first service vehicle
- Focused initially on CR system repairs, then expanded to DR and full X-ray system sales and service
- Operated with structured, professional processes, even from home
- Built a national and international presence through word-of-mouth and quality work
- Proudly Australian owned, built on hard work, integrity, and family values.
Need help with your medical imaging setup?
We still believe in personal service and real conversations. Whether you’re setting up a new clinic, upgrading equipment, or need urgent repairs, we’re here to help, just like we always have been.
Get in touch today:
📧 support@MedicCloud.com.au
📞 1300 658 103
🌐 www.MedicCloud.com.au
Medic Cloud: Built From a Garage. Trusted Across the Country.
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