Medic Cloud Birthday – We are 13 Years Old!

Home » Medic Cloud Birthday – We are 13 Years Old!

Thirteen years on, we support clinics in every major Australian state and territory. The service network reaches metropolitan and regional areas. The team handles X-ray machine installation, maintenance, upgrades and removal for radiology, dental, chiropractic and veterinary clinics. We also work with leading imaging brands. The technicians hold radiation safety licences and work to strict compliance standards. The team keeps detailed service records so clinics stay audit ready. The work covers detectors, generators, tables, tubes and full room systems.

Information Technology is our fortè

Eventually, we moved beyond hardware as clinics needed stronger IT support. Modern imaging relies on stable networks, secure workflows and compliant data handling. Medic Cloud built a managed service model that supports all of these needs. The IT team delivers PACS, secure private cloud hosting, remote access solutions and support for daily clinical operations. The support covers backups, cybersecurity, workstation performance and system monitoring. Clinics rely on this end to end model because it removes the stress of maintaining complex imaging environments. The IT component of Medic Cloud started to play a big role in re-shaping how clinics plan for not only their IT infrastructure but for business continuity.

Compliance is also a major focus. Clinics need support that aligns with Medicare, DIAS and local radiation regulators. Our service team works with these requirements Australia-wide. We guide clinics through documentation, audit preparation and equipment safety checks. The goal is to reduce downtime and protect clinical operations. Our team also provides advisory services on insurance, system risk and long term maintenance planning.

Medic Cloud Australian footprint

Growth has come from steady improvement, not shortcuts. We developed internal training so every technician works to a consistent standard. Senior engineers mentor new staff. The team follows procedures and safety steps that reflect industry requirements. This structure gives clinics predictable outcomes. We also invested in tools, testing equipment and stock to reduce delays during repairs.

One of the key achievements over 13 years is the national support footprint. Clinics in remote areas get the same level of care as those in major cities. This reach required careful planning, strong logistics and a commitment to service continuity. We built relationships with suppliers and partners to maintain fast access to parts. This reduces downtime for clinics that rely on continuous imaging access.

Another achievement is the expansion of services into full lifecycle management. We handle planning for new X-ray rooms, system selection, installation, calibration and ongoing support. Clinics get one contact point for the full process. This reduces project risk and creates a smoother setup. Medic Cloud also removes old systems and manages disposal in line with environmental rules.

Our cloud services mark another milestone. Clinics shifted to digital workflows and remote reporting. Secure private cloud hosting became a core need for many operators. The IT team built a stable platform that supports this shift. The service includes redundancy, encrypted access, monitored performance and on demand support. Clinics get reliable access to images while meeting security standards.

Medic Cloud’s future is bright!

The past year brought more achievements. The team expanded into new regions. The company added more technicians and IT staff. The service catalogue grew with stronger monitoring, faster support response and improved maintenance scheduling. Clinics saw clearer communication and more predictable appointment windows. The Medic Hub blog is also a testament to our commitment to educate the profession about the latest X-ray and IT news.

Looking ahead, thirteen years marks strong relationships with clinics and we aim to continue this, improve national coverage, expand cloud services and strengthen engineering capability. The focus remains on reliable service, strong compliance, clear communication and support that protects clinic operations. The company will continue refining its processes and investing in its team.

Medic Cloud’s thirteenth year highlights growth driven by commitment and we still follow the values as it started with in a garage. Ownership, accountability and service remain central. This milestone reflects years of effort, learning and steady improvement as the company continues its work in diagnostic imaging and healthcare technology.

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