Quick link: Medic Cloud Website how we collect, hold, use and disclose information

We collect, hold, use and disclose personal information for purposes relating to our X-ray System & ICT business functions and activities.  For example, we may collect, hold, use and disclose your personal information for one or more of the following purposes:

• providing your organisation with our X-ray System
• providing your organisation with our ICT services or products
• your attendance at or participation in our functions, activities or events
• managing our customer relationship with you
• providing you with information about our X-ray System & ICT services or products, or our functions, activities or events
• evaluating or improving our X-ray System & ICT services or products, or our functions, activities or events
• marketing or promoting our X-ray System & ICT services or products, or our functions, activities or events
• carrying out our X-ray System & ICT business functions and activities
• complying with our legal and regulatory obligations.

Quick link: Medic Cloud Website information we collect

The kinds of personal information about you that we may collect and hold include:

• your personal details including your name, mobile phone number and personal interests
• your business details including your business name, position, email address, street address and office phone number
• your communications information including your message content, date and time

We will not collect any sensitive information about you without your consent unless we are required or authorised by law to collect the information.  Sensitive information includes information about a person’s health, biometrics, genetics, ethnic background, religious beliefs, religious affiliations, philosophical beliefs, professional memberships, trade memberships, political memberships, political opinions, sexual preferences or criminal record.

If we are not provided with any personal information about you which we request then we may not be able to provide your organisation with our X-ray System & ICT services or products and you may not be able to attend or participate in our functions, activities or events.

Refer to the Medic Cloud Website information we collect

Quick link: Medic Cloud Website how we collect information

We usually collect your personal information directly from you but we may also collect your personal information from third parties for purposes relating to our X-ray System & ICT business functions and activities.

We collect your personal information directly from when you meet with us or communicate with us by telephone, email, text message, social media, facsimile, online application, paper form or other means.  For example, we may collect your personal information directly from you when:

• you request us to provide your organisation with our X-ray System & ICT services or products
• you request us to provide assistance or support for our X-ray System & ICT services or products
• you attend or participate in our functions, activities or events
• you request us to provide information about our X-ray System & ICT services or products, or our functions, activities or events
• you complete a survey or provide feedback in respect of our X-ray System & ICT services or products, or our functions, activities or events
• you subscribe to receive news or other information about our X-ray System & ICT services or products, or our functions, activities or events

We may also collect your personal information from third parties or publicly available sources for the purpose of carrying out our X-ray System & ICT business functions and activities.  For example, we may collect your personal information from:

• your representative in connection with providing your organisation with our X-ray System & ICT services or products or your attendance at or participation in our functions, activities or events
• our service providers that assist us to provide our X-ray System & ICT services or products including our customer support providers and information technology providers
• government departments and agencies in connection with carrying out our X-ray System & ICT business functions and activities.

Quick link: Medic Cloud Website not identifying yourself.

We will give you the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter except where it is impracticable or unlawful for us to do so.  You may not need to identify yourself when you request that we provide you with general information about our X-ray System & ICT services or products, or our functions, activities or events.

Quick link: Medic Cloud Website disclose personal information

We may disclose your personal information to third parties for purposes relating to our X-ray System & ICT business functions and activities.  For example, we may disclose your personal information to:

• your representative in connection with providing your organisation with our X-ray System & ICT services or products, or your attendance at or participation in our functions, activities or events
• our service providers that assist us to provide our X-ray System & ICT services and products including customer support providers, information technology providers, printing and mailing providers, and sales and marketing providers
• our agents, partners, affiliates and other trusted entities that assist us to provide our X-ray System & ICT services and products
• government departments and agencies in connection with our X-ray System & ICT business functions and activities
• an actual or potential purchaser, acquirer, financier or insurer of all or any part of our X-ray System & ICT business which handles your personal information
• a body to which are transferred all or some of our X-ray System & ICT business functions and activities that involve the handling of your personal information

These third parties to which we may disclose your personal information may be located in Australia or other countries.

We will not disclose your personal information to any third party without your consent if the third party is not subject to at least equivalent privacy obligations in respect of their handling of your personal information except where the disclosure is required or authorised by law.

We will not sell, trade or rent your personal information to any third parties for marketing purposes without your consent.

Quick link: Medic Cloud Website personal information for direct marketing

We may use your personal information to provide you with news or other information about our X-ray System & ICT services or products, or our functions, activities or events that may be of interest to you.  In each such communication we will describe how you may at any time request not to receive any further such communications from us.  We will give effect to your request not to receive any further such communications from us as soon as practicable.

Quick link: Medic Cloud Website how we hold and protect personal information

We hold personal information that we collect in both physical and electronic storage facilities including paper-based files, computer servers, desktop and laptop computers, tablets, mobile phones, cameras and other portable data storage devices.

We protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using both physical and electronic security measures which include secure premises, physical access restrictions, locked cabinets, video surveillance, secure databases, password access, two factor authentication, anti-virus software, data encryption, data backups, intrusion detection systems and firewalls.

If we hold any personal information that we no longer need for any purpose for which we may lawfully use or disclose the information then we will take reasonable steps to destroy or de-identify the information unless we are required or authorised by law to retain the information.

Quick link: Medic Cloud Website correct and delete personal information

You may request to access, correct or delete any of your personal information which we hold.  You should promptly notify us if you become aware that any of your personal information which we hold is inaccurate or out-of-date.

We will respond within a reasonable time to a request by you to access your personal information which we hold.  We will give you access to your personal information in the manner that you request if it is reasonable and practicable to do so.  If we decide not to give you access to your personal information then we will give you written reasons for our decision.

We will respond within a reasonable time to a request by you to correct your personal information which we hold.  If we correct any of your personal information that we have previously disclosed to another organisation which is subject to the Australian Privacy Principles then you may request us to notify that other organisation of the correction.  If we decide not to correct any of your personal information then we will give you written reasons for our decision and you may request us to associate with the information a statement apparent to users of the information that it is incorrect.

We will respond within a reasonable time to a request by you to delete your personal information which we hold.  If we decide not to delete your personal information then we will give you written reasons for our decision.

If you wish to access, correct or delete any of your personal information which we hold then please contact our Privacy Officer using the contact details below.  You will be required to verify your identity before you will be allowed to access, correct or delete any of your personal information which we hold.  You may not be allowed to access, correct or delete any of your personal information which we hold where we are required or authorised by law to refuse to allow such access, correction or deletion.  We may charge a fee for giving you access to your personal information.

Quick link: Medic Cloud Website enquiry or complaint

If you have an enquiry or complaint about our handling of your personal information, please contact our Privacy Officer using the contact details below.  A complaint about our handling of your personal information should first be made in writing to our Privacy Officer setting out details of your complaint.  Our Privacy Officer is responsible for dealing with all enquiries and complaints about our handling of personal information and will respond on our behalf within a reasonable time after receiving an enquiry or complaint.  If you are not satisfied with our response to your complaint then you may be able to take your complaint to the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to take into account changes to our information handling practices by making available an updated version of this Privacy Policy on our Website.  You should regularly review the current version of this Privacy Policy available on our Website.

You may contact our Privacy Officer using the contact details below:
Privacy Officer
Medic Cloud
Phone: 1300 658 103
Email: privacy@mediccloud.com.au
Address: Unit A, 5 Mogul Court, Deer Park VIC 3023

This Privacy Policy is effective as of 5th of May 2022.