Information Technology, News, X-ray
Health IT and the Origins of Medic Cloud
Home » Health IT and the Origins of Medic Cloud
Our company has grown by specialising as a health IT support provider, setting itself apart from traditional IT businesses. We have built our success by working directly within the healthcare industry and by gaining a deep understanding of its unique demands. Our expertise covers:
- Knowledge of key healthcare concepts.
- The intricacies of how technology integrates with health practices.
- The expectations of health professionals, including General Practitioners, Chiropractors, Radiologists, Veterinarians, and Dentists.
Sam, Medic Cloud Managing Director
Health IT and Medic Cloud’s involvement
Our industry-first approach allows us to deliver tailored solutions that truly meet the needs of healthcare providers. Unlike some IT businesses that claim expertise in healthcare, we are deeply rooted in the sector—particularly in diagnostic imaging. When the industry transitioned from analogue to digital x-ray systems, we evolved with it. We grew with the new technology, both hardware, software and the compliance requirements. Evidently, we were there to ensure a smooth transition to the new digital environment.
This journey equipped us with unmatched expertise and enabled us to design services tailored to the specific needs of healthcare providers across Australia. Our success has enabled us to gain clients provide that span from the northern most tip of Katherine, Darwin all the way south to Hobart, Tasmania. Read where we service in Australia.
We understand health IT concepts
To effectively serve the healthcare sector, we believe that IT support professionals must actively develop a strong understanding of health IT concepts. This involves gaining familiarity with clinical workflows, patient care processes, and the specific regulatory environment that governs the industry, such as the Australian Privacy Principles (APPs).
Our IT professionals have daily conversations with healthcare organisations to stay ahead of all developments. We provide IT system solutions not only to streamline operations but also to maintain accurate patient records, protect sensitive data, and support advanced diagnostic and treatment technologies. Without a deep understanding of these healthcare-specific needs, IT providers risk delivering solutions that fail to meet the critical demands of patient care, staff efficiency, and regulatory compliance. Some of the common challenges we address when we onboard new health professionals includes:
- The use of Gmail for email communications – this is not compliant with APPs.
- USB drives to store patient data – if the drive is lost all the patient files disappear!
- No cybersecurity protocols e.g. anti-virus software on devices.
By combining healthcare knowledge with IT expertise, we deliver tailored, effective solutions to enhance care quality, ensure compliance, and improve operational efficiency.
Dr Laura Priestley testimonial for Medic Cloud
Dr Laura Priestley from Zest Chiropractic provides a glowing testimonial for Medic Cloud.
How does technology integrate with health?
X-ray systems and interfacing software
Diagnostic imaging devices rely on specialised software to capture, process, and store diagnostic images, often within systems such as Picture Archiving and Communication Systems (PACS). We ensure that software and processes integrate seamlessly with the Medic Cloud PACS Solution. Our IT teams professionals will configure these systems to guarantee compatibility, optimal performance, and close to zero downtime. Furthermore, we understand the unique demands of medical workflows, ensuring that images transfer securely and remain readily accessible to authorised health professionals without delay. By mastering the connection between IT systems and medical equipment, we improve reliability, streamline diagnostics, and enhance patient care outcomes.
Business and security applications
Keeping your systems updated with the latest patches is crucial for both security and operational efficiency. By using our managed IT service, you achieve this seamlessly and you don’t need to do a thing!
We will manage the deployment of Windows updates and patches, which play a vital role in securing your patient data. When systems are outdated, they turn into weak links in your network, providing entry points for cyber threats that may lead to data breaches. These incidents can have severe consequences, including loss of trust, financial penalties, and compromised patient care.
Each month, Microsoft releases updates to various aspects of your operating system. These updates enhance features, improve performance, and patch security vulnerabilities. Specifically, security updates protect against the latest threats and exploits that could potentially compromise your network.
Additionally, applications running on your network also require regular updates. Similar to operating system updates, application patches fix bugs, boost performance, and address security vulnerabilities.
Ask us about our software solutions
Microsoft
Microsoft
Microsoft
Private Cloud PACS
We offer a range of subscription based software packages for your workplace.
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Expectations of heath professionals
Health professionals rely on IT support to minimise disruptions and maintain seamless operations, as even brief downtime can heavily impact patient care. They use IT systems to manage appointments, access patient records, perform diagnostics, and share critical information. When disruptions occur, they expect IT teams to act swiftly, resolve issues efficiently, and prevent delays in treatment or breaches in data security.
To meet these expectations, we proactively maintain systems, respond immediately to problems, and provide clear communication throughout the resolution process. How we work:
- IT support helpdesk: Our professionals provide telephone, remote and onsite support for IT issues. All of our professionals are in Australia.
- Scheduled IT work: All our work is scheduled at a convenient time to minimise disruption to the business.
- Technology news: We provide regular e-newsletters to communicate innovative news.
By prioritising reliability and keeping professionals informed, IT support ensures healthcare environments operate smoothly and efficiently.
Contact Medic Cloud today
We stand apart from others due to starting out within the healthcare space. Our managed IT services and years of hands-on experience, allow us us to meet the high standards of Australian healthcare providers. By understanding the complexities of the field, we deliver services that address the unique challenges faced by clinics. Contact us at 1300 658 103.
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